WHAT CAN WE EXPECT?
Firstly, you can expect patience and understanding. We know you're likely new to this, and it all seems a bit overwhelming to some people, but we're very much here to make this as easy as possible. When you contact us looking to book your special event we'll start off by booking an in-person meeting with your lead photographer/videographer as determined by availability of the date or special request. To ease the process we set aside this day as just an introduction. There will be absolutely no paperwork or commitments, this is just a 'getting to know you,' opportunity for both you and us to get a feel for eachother and to establish our relationship. After the initial meeting one of our representatives will follow up to book the dates and options that work best for you.
HOW DO WE BOOK?
Whenever you're ready we'll be here to serve you. You can book by clicking HERE, or follow the button on the top right corner of any of our pages. We'll ask a few questions regarding what you're looking for and what dates you have in mind, then we'll be in touch with a date to meet you in person so you can decide about us for yourselves. If you are contacting us from a distance or are overseas we offer video conferencing or a telephone conference call and we can showcase our imagery online.
WHY DOES EVERY BOOKING INCLUDE FREE ENGAGEMENT AND BRIDAL PORTRAIT PHOTOGRAPHY PACKAGES?
It's so you can see what to expect from us. Wedding days can be stressful, and we want to be sure that you have no question about our ability and our professionalism. The engagement and bridal portrait packages have no associated fee. Many people book weddings last-second, some people have been engaged for a long while, some simply can't make themselves available for a shoot, in every case the rates are the same.
Consider the engagement and bridal portrait packages as an opportunity to see how we work and what to expect on the day of your wedding. This way you can rest easy knowing that whatever may come, Bend the Sun's shooters will be there for you and will deliver you the top-tier images you were looking for.
HOW FAR IN ADVANCE SHOULD WE BOOK?
After the venue and date this is probably the most common question asked when people get engaged, and invariably our answer is always as soon as possible. Presently due to demand we're booking up to 3 years in advance, and we're always open to last-minute requests. Bottom-line is it's never too early or too late to ask, we try to cater to everyone. All of our shooters are full-time professional photographers and videographers, and routinely work abroad, so booking ahead ensures that your event is guaranteed coverage and that nobody can trump our duty to you.
WHAT CAN WE EXPECT AFTER WE'VE BOOKED?
After the details of your contract and retainer are sorted out you can breathe easy and know that most of the rest of the load is on us. You can expect your shooter to be in touch regarding booking your Engagement and Bridal Portrait photo shoots, and to confirm any necessary details of your wedding according to your responses to the questionnaire in the wedding package. Closer to the date of the wedding, once you've sorted out all the final touches on your wedding, your shooter will contact you regarding the flow of the day itself to ensure that everything goes smoothly and that you're best served.
WHAT ABOUT ON THE DAY OF THE WEDDING?
You can expect professionalism from each member of our team. Coverage varies from package to package, but our shooters each work with at least one assistant, sometimes two if the event requires comprehensive video coverage. It is a company requirement that all of our shooters and assistants be formally dressed, and abstain from alcohol. We aim to be as unobtrusive as possible, and aside from the formal group portraits we prefer to operate very photojournalistic in nature, capturing the moments that happen and not staging or posing photos. That being said, we do accommodate your vision as best we can if you have some specific shots in mind.
How many photos will we get?
That depends upon many variables, how many photographers you've booked, how long you've booked them for, whether or not you've opted for the free Bridal Portrait and Engagement photoshoots, etc. However, all-in for our most basic packages you can expect at least 400 images. Likely you'll receive many more than that as we often apply special editing to some imagery to give it a style or to convey an effect (sepia/black and white/etc). If we adjust any image to have a specific look you can rest assured that you'll receive both the edited and the original colourization of the shot. The details of what to expect in terms of finished images will be amongst the many things addressed in the initial meeting with your photographer or team once we can more accurately assess how many hours you'll be spending with how many members of our team.
HOW LONG WILL WE HAVE TO WAIT FOR THE FINAL IMAGES/PRODUCTS?
Each product requires different amounts of work, and again it depends on what you've ordered. A wedding video will take longer to edit and finish than wedding photos will, but we're very diligent in posting and ensuring that you have a steady stream of products being processed and arriving through. What you can expect is the following: First, within the first two weeks after the wedding there will be a blog posting regarding the event featuring a number of finished images, consider it to be a bit of a teaser that you can download and share as you please. The remainder of the images are guaranteed to be completed within eight weeks (maximum), although it is routine that we have them finished between four to six weeks.
At this point, should you have purchased any of our KISS wedding book packages, we would be in touch with you with a proof copy of your wedding book. This allows you to see what we have in mind for its design and layout and to provide feedback before we send the final order in for printing.
Finally, should you have opted for a video package rest assured that the video editing happens concurrently up to this point through our team of editors, and we generally provide a 2-3 minute wedding overview video on our blog at around the 6 week point that you can share publicly, with the final product based on the pre-determined length due by the 10 week mark.
ARE THERE HIDDEN FEES?
Let us be VERY clear with this one about two things: 1. THERE ARE NO HIDDEN FEES, and 2. YOU GET IT ALL. We've all heard horror stories of the hidden costs of prints that “weren't included” in the package. That's horrible, and the photographers that do that should be publicly flogged. We recognize that most couples that come to us are just about to start whole new lives together, the last thing you need is surprise costs. When you're signing with Bend the Sun we guarantee you high-resolution digital copies of every image we select and edit. There are no images retained for our personal purposes, you get them all. Once you have paid your initial retainer and your balance (due a month prior to the wedding date), you will never need to pay us a dime again. That's our word.
We will retain copyrights for the images themselves, however you will sign a personal print release which allows you to make as many albums, photobooks, prints, and cards as you please for yourselves. So long as you're not planning on selling prints or digital copies of the images, you're completely in the clear.
WHAT ABOUT DESTINATION WEDDINGS?
All of our photographers and videographers are seasoned photojournalists, all of whom have had photo and video jobs on different continents. We thrive on being pulled out of our element, and find it oddly enjoyable. If you want us to pack a bag and spend a number of days in a gorgeous place with fantastic food, we're strangely OK with that.
WHAT IF OUR SHOOTER GETS SICK?
He or she simply pops some Tylenol and plows through it. Our lead photographer Andrew Wesley presently serves as a seasoned military photographer, and former infantryman within the Canadian Armed Forces, as are a number of the shooters on our team. We understand that some things can't be put on hold just because we've caught a case of the sniffles. Shy of an act of God the photographer you meet during your initial meeting is absolutely the same person who will shoot your wedding. Should God however intervene, that's why we work as a team, one of our other shooters will step in. Our team is comprised of many fully trained and competent professionals who work together and we are quite well networked with many other shooters who are on-call.
DO WE HAVE TO FEED YOU?
We do include a requirement for food for each of the team members that will be required for your event. It's simply because we need to stay on our feet all day long carrying gear around and being on top of every moment. It's a surprisingly physical job, and we need to keep our energy up to keep our focus up. However, should you only be booking a short period (4 hours or less) then meals are not required.
WHAT ABOUT GUESTS TAKING PHOTOGRAPHS DURING THE WEDDING?
We're very much against it. (Read THIS or watch THIS) Bottom-line you spend a lot of money paying for everything involved in the wedding and you've invited a number of your closest friends and family to experience the day with you. We encourage you to insist on them putting the devices down and simply experiencing the day you've dreamed about all your lives. Nobody's dream is features uncle Fred blocking someone's view of the first kiss because he was convinced that his flip-phone was going to get better photos than the professionals. Even worse than that, what happens if uncle Fred accidentally completely blocks the photographers you've hired? You've paid for professional photo coverage, nobody pays professional rates for pictures of a sea of cell phones, and nobody wants to remember their special day that way.
IS THERE ANYTHING ELSE WE SHOULD KNOW BEFORE WE BOOK?
Bend the Sun is committed to serving you first and foremost. We dedicate ourselves to your vision, and to that end we make every effort to understand and enable you. We offer a variety of services and specialties, and we're open to new ideas should something cross your mind. As a professional business we commit to professional practices, and to that end we are insured through Front Row Insurance, and are active members therein. Above all else, we're here to help you capture your special moments so you can hold them forever.